All items on your order should be free of defect in materials and workmanship.  If upon examination, a product is found to be defective, it should be returned with a brief explanation of the defect, and it will be replaced or credited.  If you receive an item and you either changed your mind or it's not what you had expected, the item can be returned.  Before returning please call and inform us of the return.  When returning enclose invoice and reason for returning.  Return to: Timber Bay Garden Art 53 Timber Bay Shores Rd. Lovell, ME 04051